Know how every client feels, before they tell you.
BuildAbility™ customer feedback can help identify concerns at key stages, so the responsible person can follow up and record the response.
Run by Increase Construction
By the time you find out, it has already cost you.
Most builders learn how a client really felt at the worst moment: at handover, when it is too late to change anything. In a one-star review, after the damage is public. Or never, when a referral that should have come simply does not.
From a short check-in to a fix.
A short SMS check-in
At each build stage, your client gets a short check-in. Quick enough that they respond, specific enough to be useful.
It lands in your dashboard
Received responses are displayed in the dashboard, with their recorded dates and any follow-up required.
You act early
You see where trust is dipping while there is still time to call the client and fix it.
See where trust is dipping, stage by stage.
- A feedback overview. An overview of the feedback received, alongside response rates and stage-specific results.
- Stage-by-stage detail. Which build stage is where trust dips, so you fix the process, not one job.
- A team view. How each supervisor and crew is performing in the eyes of the client.
Request a walkthrough.
See how customer experience tracking would work on your jobs.